24/7 call-outs and support

We respond at night too, to make alarm and video surveillance systems safe and restore them after a robbery, damage, vandalism or a fault.

The service is open both to NetCom clients and to those contacting us for the first time. A technical point of reference when the protection of a home or a business needs attention, even out of hours.

Call 24/7 · +39 045 245 7879

When security cannot wait

After a robbery, a break-in or an act of vandalism, the priority is to understand which protections are still working and which need to be restored. NetCom carries out urgent on-site interventions 24/7, including at night, at weekends and on public holidays.

You can call us even if you are not yet a client. We gather information about what happened, the location of the property and the system: on this basis we organise the intervention and let you know the arrangements, availability and costs.

Entrance of a home lit at night; illustrative photograph
Testing an electronic circuit board with probes; illustrative photograph

Making safe and restoring the alarm

A damaged sensor, a tampered control panel or a broken connection can compromise part of the protection. On site we check the condition of the system and identify the work needed to put it back into service.

The intervention may include checks on power supplies and connections, repairs, replacements and functional tests. When full restoration requires further work or spare parts, we define the temporary measures that are technically possible and how the work will be completed.

Video surveillance: seeing and recording again

After damage or a fault, we check cameras, power supplies, network and recorder to identify where filming or recording was interrupted. The aim is to restore the available functions and verify the result of the intervention.

Every task takes into account the condition of the devices and the existing recordings. Remote checks, where the system allows them and access is authorised, help with diagnosis; repairs and physical checks are carried out on site.

Video surveillance camera on a plain sunlit wall; illustrative photograph
Building with glazing and interior lighting at night; illustrative photograph

From emergency to continuous protection

Once the emergency is over, we assess the permanent works and the checks needed to keep the system efficient. Scheduled maintenance and ongoing support make it possible to follow the configuration, devices and faults of the system over time.

These services can be arranged under a dedicated agreement. An active maintenance contract is not a requirement for calling us in an emergency.

Further reading (in Italian): remote support and security system maintenance.

Do you need a call-out?

In an emergency, call the company number and describe what happened, the location and the system involved. We will tell you how to proceed and the terms of the intervention.

Call 24/7 · +39 045 245 7879

For maintenance and non-urgent requests: contact NetCom.

Illustrative photographs: Pexels.

Urgent interventions, technical support and maintenance: how to contact NetCom and what to expect.

Can I call even if I am not already a NetCom client?

Yes. Urgent 24/7 interventions are available both to NetCom clients and to new clients. You can call the company number +39 045 245 7879 even without an active maintenance contract. The initial conversation serves to assess the problem, the location and how the intervention will be carried out.

Do you come on site at night too?

Yes. The service includes on-site interventions at night, at weekends and on public holidays, for urgent needs concerning alarms and video surveillance. During the call we assess what happened, the location and operational availability, and the terms of the intervention are communicated.

When can I request an urgent intervention?

After a robbery, a break-in, damage or an act of vandalism that has compromised the security system, or in the event of a fault requiring urgent assistance. NetCom assesses the state of the protections and the work needed to make the system safe and restore it technically.

What does making the system safe involve?

It involves checking the functions still working and carrying out the technical work needed to restore alarms and video surveillance, as far as the damage and the existing devices allow. If further work or spare parts are needed, the technically possible temporary measures and the subsequent work are identified.

Can you work on a system installed by another company?

You can contact us about a system installed by another company too. Whether and how we can intervene depends on the technology, the condition of the devices and the availability of authorised access and technical information. These aspects are assessed before and during the takeover.

How are timescales and costs communicated?

Timescales, availability and costs are communicated during the conversation with NetCom, based on the location, the nature of the emergency and the work required. Any further work and spare parts are assessed and agreed in relation to the damage found.

Is a maintenance contract required for an emergency?

No. Scheduled maintenance and ongoing support can be arranged under a dedicated agreement, but an active contract is not a requirement for calling NetCom in an emergency. Ongoing services are defined according to the system and the needs of the property.

© NetCom Security Group P.IVA 04852300237